Home / Services / AI Governance & Policy Support
AI Governance & Policy Support

AI safety and policy support, sized for small businesses

Use AI without falling foul of GDPR, the EU AI Act or your own customers. We draft the policy, set sensible boundaries, and train your team to use AI responsibly. Proportionate to your size, not corporate over-engineering.

Service 04

AI safety and policy support

Most small businesses don't need a fifty-page governance framework. They need a short, sensible policy that tells the team what's OK, what isn't, and what to do if they're not sure. That's what we write. Proportionate to your size, not corporate over-engineering.

  • ✓
    A practical, plain English AI policy your team will actually read
  • ✓
    Clear rules on what to use AI for and what to keep human
  • ✓
    Sensible data and confidentiality boundaries that fit your business
  • ✓
    Trust with staff, clients and customers as you bring AI in
  • ✓
    Policy that connects to your training and rollout, not a separate document gathering dust
Book a 20-minute chat → Back to all services
What a policy covers

Clear rules your team can actually follow

A good AI policy isn't long. It's clear, realistic and easy to update as things change.

  • Approved tools and the jobs they're OK for
  • Data and confidentiality: what never goes into an AI tool
  • Quality and accuracy: what gets a human check before it goes out
  • Who to go to with questions or concerns
  • A simple review cycle so the policy stays current
Common questions

Honest answers, before you book

Plain English answers to the questions we get asked most often.

Do small businesses really need an AI policy?

Usually yes, but a short, sensible one. Even a single page of clear rules stops confusion, gives your team confidence, and protects you if something goes wrong. It doesn't need to be heavy.

Can you write the policy for us?

Yes. We'll write the draft, talk it through with you, and adjust until it fits. Built around your workflows, your risk tolerance, your team. Not a generic template.

Is this separate from AI training?

It can be, but it often works best alongside training so the rules and the habits land together. People understand and follow a policy much better when they've seen what it's protecting against.

Real Client Work

How we've helped local businesses

A few examples of how we've helped businesses save time, reduce missed opportunities and work smarter with AI.

Trades & Home Services

AI receptionist for a local gas engineer

A self-employed gas engineer was missing calls throughout the day while out on jobs, losing customers with no way to follow up. We built an AI phone agent that handles his incoming calls when he's unavailable, asks the right questions to understand what each customer needs, and sends him a clear daily summary of every contact made.

  • What we built: AI voice receptionist that qualifies callers and captures job details
  • The result: no more missed opportunities — he ends every day knowing exactly who called and what they need
Hospitality & Food Service

Smarter stock and social media for a local café

A local café was over-ordering slow-selling items, struggling to keep up with online reviews, and missing out on social engagement. We built two connected AI tools: a weather-aware stock ordering system that adjusts orders based on forecast conditions and flags products that aren't moving, and an AI review analyst that reads feedback and drafts ready-to-approve responses.

  • What we built: AI stock ordering with weather forecasting + AI review response drafter
  • The result: less waste, smarter ordering and a significant improvement in social media engagement
Hair & Beauty

Automated social media and appointment reminders for a hair salon

A busy hair salon wanted a more consistent social media presence but didn't have time to manage posts and respond to reviews manually. We set up automated social media content alongside AI-drafted review responses. The biggest win came from the AI appointment reminder system, which led to a significant drop in no-shows.

  • What we built: automated social posts, AI review responses and smart appointment reminders
  • The result: a much stronger online presence and a large reduction in missed appointments

Think this might be the right starting point?

Tell us what AI you're already using or thinking about. We'll come back with a sensible policy and a plan to keep things safe. Twenty minutes on a call, no pitch, no jargon, no sales nonsense.

Book a 20-minute chat → See all services